Refund and Return Policy
We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.
How to Initiate A Refund
In case you are unsatisfied with the received purchase, we request you to reach us at firstname.lastname@example.org with your order details, and we shall revert back to you at the earliest with the details of return shipping process.
we are happy to assist you with returns subject to following criteria:
Delay in receiving the order
If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.
Damaged, Wrong product, Exchanges
Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of exchange we will update your details and ship you the right products. In either scenario your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item.
We may provide Refunds in the event of:
1). Cancellation by Customer on elegantdealshop.com
2). In certain situations partial refunds might be granted if applicable (items not in original condition, damage or missing part, items returned more than 30 days after delivery
3).Return of products purchased by the Customer, subject to eligibility for return.
4). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email on the refund status.
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks.
Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order.